FAQs
(FAQs is
Frequently Asked Questions) |
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Q.
How much
money will I have to pay “up front” ? |
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A.
You will pay Ł25.00 admin charge. This
will pay all associated costs including any statement
request. If we need to go to court
and think we have a good case, Knoland Legal will pay the court
fees which they will recover if successful. |
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| Q.
How
can we be assured of your integrity and that our
confidential information will be appropriately
treated. |
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A.
We
are legally incorporated (Knoland Aviation Ltd trading
as Knoland Legal & UK Bank Charges) and “Data
Controller Registered” with the Information
Commissioner's Office. Knoland
Aviation Ltd t/a Knoland Legal and UK Bank Charges is regulated by the
Ministry of Justice in respect of regulated claims
management activities; It’s Registration (No.4759) is recorded
on the website www.claimsregulation.gov.uk.
We take our work seriously and
have systems in place to ensure the utmost security of
the documentation we handle. Further more our
directors come from legal & corporate background and are experienced in working in
an environment where client confidentiality is
paramount.We take our work seriously and
have systems in place to ensure the utmost security of
the documentation we handle. Further more our
directors come from legal & corporate background and are experienced in working in
an environment where client confidentiality is
paramount. |
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Q.
I
have already started to claim my charges back from my
bank but I am really concerned by the fact that I
might have to go to court and represent myself against
my bank, can you help me even though I have already
started the procedure?
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A.
Yes.
So long as you have not served the Court papers on
your Bank, in most cases we can step in and take over
the litigation. We require all of the documentation
(including all statements) to be sent in to us
(recorded delivery please) and we will pick up the
pieces and represent you at court, if need be. Please
phone us to discuss your individual circumstances if
you are in this position. |
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Q.
I
have an account, which has been closed for some years
now. Can you still reclaim the bank charges? |
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A.
Yes.
We can usually reclaim bank charges for up to six
years back(5 years in Scotland) on any account whether it is operational or
closed. |
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Q. I have
a store card with these charges on can you reclaim
them as well. |
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A.
Yes.
As well as banks we can act for you to reclaim wrongly
applied charges on any store card, credit card, loan
account or mortgage account. |
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Q.
Will my bank close my account if I claim back
these charges? |
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A.
It
is less likely now, since " The Banking Code
Standards Board" advised Banks "to ensure
that they do not make a disproportionate response to
customers claiming back these “default” fees and
treat the customers Sympathetically and positively in
accordance with the provisions of Banking Code section
14." |
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As
we professionally engage your bank our correspondence
is always concise and dignified and we would hope,
should not cause any substantial break down in
communication or relationship between client and bank. |
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